> For the complete documentation index, see [llms.txt](https://utmify.gitbook.io/central-de-ajuda/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://utmify.gitbook.io/central-de-ajuda/help-center/faqs/how-does-the-reward-system-work.md).
# How does the reward system work?
### Tracked Revenue Award System
The tracked revenue award system is a way to recognize operations that reach important milestones within the platform.
Currently, Utmify offers commemorative plaques to accounts that reach specific tracked revenue milestones, according to the criteria defined in our Terms and Conditions.
***
### Award levels
Currently, Utmify offers rewards for the following tracked revenue milestones:
🏆 1 Million Plaque
Recognition awarded to operations that reach **R$ 1,000,000.00** in tracked revenue within the platform.
🥇 5 Million Plaque
Recognition awarded to operations that reach **R$ 5,000,000.00** in tracked revenue within the platform.
👑 10 Million Plaque
Recognition awarded to operations that reach **R$ 10,000,000.00** in tracked revenue within the platform.
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**Important:** Utmify currently only offers **1M, 5M, and 10M plaques**.
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***
## How the award system works
Eligibility for the award is based on the **tracked revenue registered within the platform**, following the criteria established in Utmify’s Terms and Conditions.
#### **1. Revenue must be tracked within the platform**
For an operation to be considered eligible, the amount analyzed must be **properly tracked within Utmify**.
In other words, the award only considers results that were registered through the platform’s tracking system.
#### **2. Recognition is based on milestone achievement**
Once an operation reaches one of the available tracked revenue milestones, it may become eligible to receive the corresponding plaque.
The milestones currently available are:
* **1 million**
* **5 million**
* **10 million**
#### **3. The award may go through validation**
Before the award is released, Utmify may validate the tracked data in order to confirm that all required criteria have been met.
***
## What is considered tracked revenue?
For award purposes, tracked revenue is the amount that was **properly recorded and correctly attributed within the platform**, based on the data captured through Utmify’s tracking system.
In other words, only the values that can be effectively identified by the platform as part of the operation will be counted.
For award purposes, the tracked revenue considered is specifically the amount displayed in the **Summary** tab inside Utmify.
This means the award progress is based exclusively on the revenue shown in that section of the platform.
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**Attention:** external values, untracked values, incorrectly attributed values, values not identified by the platform, or manually assigned values are **not considered** for award purposes.
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***
## Important rules
Some important points should be considered during the award eligibility process:
* The award is based on **tracked revenue**, not on externally estimated values.
* Only data **registered within the platform** may be considered for validation.
* Reaching a milestone does not guarantee immediate shipment, as the operation may go through **internal review**.
* Utmify currently offers only the **1M, 5M, and 10M plaques**.
* The **main plaque is sent free of charge** to eligible clients.
* Requests for **additional plaques for partners or co-owners** may be subject to an extra fee.
* If the subscription is canceled, the **award progress bar will be reset**.
***
## How to request your plaque
If your operation has reached one of the tracked revenue milestones, your **award progress bar** will start blinking inside the platform. By clicking it, a pop-up will open so you can submit your plaque request.
If you experience any issue during the process or accidentally lose access to the request link, you can contact Utmify’s support team through the official support channels to request the award link again.
After the request is submitted, the responsible team may validate the operation data and, if all criteria are met, proceed with the award process.
***
## Contractual reference
The rules related to the tracked revenue award system are described in **Clause Eight** of Utmify’s [**Terms and Conditions**](https://app.utmify.com.br/termos-e-condicoes/).
In the event of any divergence in interpretation, the conditions established in the **current contractual document** shall prevail.
***
## Frequently asked questions
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### Does the award consider all revenue from the operation?
No. The award only considers the **revenue tracked within Utmify**, according to the platform’s tracking and validation criteria.
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### Are external values included in the total?
Not necessarily. For award purposes, only the values that are **properly registered and attributed within the platform** are considered.
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### I reached the milestone. Is the plaque sent automatically?
Reaching the milestone may go through an **internal validation process** before the award is released.
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### Which awards are currently available?
Utmify currently offers the following awards:
* **1M Plaque**
* **5M Plaque**
* **10M Plaque**
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### Can I request a plaque for a partner or co-owner?
Yes. If you would like to request an **additional plaque for a partner or co-owner**, this can be done separately.
In these cases, a **R$ 200.00 fee per plaque** is applied for the production of the additional unit.
To proceed with the request, it is necessary to fill out the required information for **each additional plaque** and also upload the **payment receipt** in the corresponding field.
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**Important:** this charge applies only to **additional plaques** requested for partners or co-owners, considering the individual production and shipping of each unit.
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### Do you ship the nameplate internationally?
Currently, Utmify does not offer international shipping by default.
If you are interested in receiving the plaque outside of Brazil, your request can be evaluated individually. To do so, you will need to provide your shipping information so we can estimate the cost with the supplier.
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**Important:** For international shipments, the customer is responsible for the shipping costs.
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